At a glance
Onokome Sagbamah (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. Onokome brings 6 years of professional experience, with strengths in - Student Development, AI‑Enabled Support Operations, ChatGPT and Continuous Improvement. Onokome studied Bachelor of Engineering (B.Eng.), Computer Engineering at Bells University of Technology.
About
Customer Experience, Support and Quality & Training leader with over 8 years of experience driving AI‑enabled support operations, quality assurance, process optimisation and data‑driven decision making across fintech, SaaS, enterprise technology and security services. Proven track record of raising CSAT above 90%, maintaining 98% SLA performance, reducing defects and escalations, and leading remote, cross‑functional teams to improve customer satisfaction and operational efficiency.
Expertise
Career
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ZEIGS SECURITY LIMITED
Lead CX and quality operations across all touchpoints; design CX strategies, QA frameworks, SOPs and escalation processes; implement AI tools (ChatGPT, Microsoft Copilot) to automate workflows and boost agent productivity; monitor CSAT, QA, SLA and FCR metrics; conduct quality audits, coaching, onboarding and training; collaborate with Operations and Leadership to enhance journeys and performance.
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TEK EXPERTS
Delivered enterprise technical support with 98% SLA and high CSAT; audited interactions for Microsoft quality standards; resolved Microsoft 365, Azure, Exchange Online, licensing, billing and AD issues; created knowledge‑base documentation reducing repeat contacts; mentored new engineers and supported quality‑improvement initiatives.
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RAENEST
Led global QA strategy for distributed support teams; raised CSAT to 90%+ while cutting escalations 18%; reduced quality defects 25% and improved First Quality Response 22%; built SOPs, QA scorecards, knowledge bases and compliance frameworks; partnered with Product and Engineering to enhance CX; leveraged ChatGPT and Microsoft Copilot for quality reviews and knowledge management.
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ZEIGS SECURITY LIMITED
Managed multi‑channel support (chat, email, phone); recruited, onboarded, coached and led support staff; developed incident reporting, SOPs and escalation workflows; performed quality reviews and boosted performance through coaching; worked with operations to resolve issues efficiently.
Foundations
Bachelor of Engineering (B.Eng.), Computer Engineering
Quick answers
Onokome Sagbamah (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. Onokome brings 6 years of professional experience, with strengths in - Student Development, AI‑Enabled Support Operations, ChatGPT and Continuous Improvement. Onokome studied Bachelor of Engineering (B.Eng.), Computer Engineering at Bells University of Technology.
Onokome Sagbamah is based in Nigeria.
Onokome's top skills are - Student Development (Intermediate), AI‑Enabled Support Operations (Intermediate), ChatGPT (Intermediate), Continuous Improvement (Intermediate), Cross-functional Team Collaboration (Intermediate) and Customer Experience (Intermediate).
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