At a glance
Orji Glory E. (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Orji brings 6 years of professional experience, with strengths in - Crisis Management, Conflict Resolution & Negotiation, Customer Support and documentation. Orji studied B.Sc. Science Laboratory Technology at Federal Polytechnic Nekede Owerri, Nigeria.
About
Customer Support Specialist with over 3 years of experience delivering premium service in SaaS, service, and examination environments. Expert in high‑volume inbound/outbound communications, CRM documentation, ticket de‑escalation, and customer retention. Certified in CRM operations and proficient with HubSpot, Zendesk, Freshdesk, Intercom, and GoHighLevel. Proven track record of reducing backlogs, improving first‑response rates, and supporting workflow improvements while working remotely.
Expertise
Career
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IBM
Handled 50‑60 inbound contacts daily via phone, email, and chat; maintained CRM records in HubSpot and GoHighLevel; escalated complex issues; executed outbound campaigns; provided feedback for workflow improvements.
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Ebng Ventures
Delivered premium support across phone, email, and chat; managed call queues; applied de‑escalation techniques; improved first‑contact resolution; maintained accurate CRM records.
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British Council Nigeria
Managed candidate communications for high‑stakes exams; resolved escalations; coordinated documentation and logistics; ensured compliance with quality standards.
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US-Based Neurologist (Confidential)
Coordinated administrative operations; maintained zero missed appointments; managed correspondence; streamlined digital records using G Suite; operated independently in a remote setting.
Foundations
B.Sc. Science Laboratory Technology
B.Sc. Environmental Biology
Quick answers
Orji Glory E. (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Orji brings 6 years of professional experience, with strengths in - Crisis Management, Conflict Resolution & Negotiation, Customer Support and documentation. Orji studied B.Sc. Science Laboratory Technology at Federal Polytechnic Nekede Owerri, Nigeria.
Orji Glory E. is based in Nigeria.
Orji's top skills are - Crisis Management (Intermediate), Conflict Resolution & Negotiation (Intermediate), Customer Support (Intermediate), documentation (Intermediate), Email & Chat Support (Intermediate) and Freshdesk (Intermediate).
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