Talentta Logo

Peace Ozonnadi

Professional

  • Nigeria
  • On Talentta since Aug 2026
Hire Peace CV
Portrait of Peace Ozonnadi

At a glance

About Peace Ozonnadi at a glance

Peace Ozonnadi (Professional) is a professional based in Nigeria with a portfolio on Talentta. Peace brings 6 years of professional experience, with strengths in Account Management, Analytics, Business Reviews and Business Strategy & Process Improvement.

6+
Years experience
20+
Skills
5+
Roles held

About

Meet Peace

Customer Success and Client Relationship professional with over 10 years of experience in SaaS, FinTech and cloud technology environments. Expert at managing portfolios, driving product adoption, reducing churn and delivering 95‑98% CSAT through strategic onboarding, technical support and cross‑functional collaboration. Skilled in CRM administration, stakeholder management, analytics and process improvement within fast‑paced global remote teams.

Expertise

What I bring

Intermediate

  • Account Management
  • Analytics
  • Business Reviews
  • Business Strategy & Process Improvement
  • Client Onboarding
  • Client Relationship Management
  • Cross-functional Team Collaboration
  • Customer Success
  • Employee Lifecycle Management
  • Health Compliance Monitoring
  • Laboratory & Technical Support
  • Office Administration
  • Planning
  • Product Adoption
  • Retention
  • Sales Force
  • Sales Support
  • Subscription Renewal
  • Upselling & Expansion
  • Vendor & Stakeholder Management

Career

Experience

  1. —

    Customer Success Manager

    Field Technology Development Partners

    Primary point of contact for assigned clients; manage inquiries via Intercom, Slack and Freshdesk; build strong relationships; drive onboarding, product adoption and feature utilization; monitor health and proactively address risks; collaborate with product, engineering, project management and support teams; maintain accurate CRM records; analyze feedback and recommend process improvements; run SQL queries for issue investigation and performance monitoring.

  2. —

    Customer Success Manager (After Sales)

    Virtue Corporation Limited

    Managed global customer portfolio; served as primary post‑sales contact; oversaw onboarding, issue resolution and ongoing success; conducted proactive follow‑ups to monitor satisfaction and risk; identified upsell/expansion opportunities with sales; created onboarding guides and FAQs; maintained CRM records; resolved order, return and refund issues meeting SLA; collected feedback and drove service improvements.

  3. —

    Customer Support Specialist

    Clipboard Health USA

    Handled 500+ weekly interactions via email and live chat achieving 97% CSAT; supported onboarding and platform adoption; collaborated with product, engineering and operations to resolve technical issues; monitored engagement and guided customers to maximize utilization; analyzed recurring issues and suggested workflow improvements; kept customers informed of product updates; contributed to retention and long‑term satisfaction.

  4. —

    Technical Support Specialist

    Tek Experts

    Provided Tier 2 support for Microsoft Azure customers; managed subscriptions, billing, renewals and account requests; partnered with engineering and product to resolve complex implementations; educated customers on Azure solutions; authored documentation and knowledge‑base articles reducing repeat requests by 30%; maintained account information and monitored service performance.

  5. —

    Customer Relations Manager

    Access Bank

    Handled 100+ daily interactions; built relationships and recommended banking and digital solutions; led onboarding for mobile/internet banking, boosting digital adoption; promoted additional products supporting branch sales; ensured accurate records and SLA compliance; resolved complaints with cross‑department collaboration; trained 20+ staff on service excellence and digital banking support.

Quick answers

About Peace

What does Peace Ozonnadi do?

Peace Ozonnadi (Professional) is a professional based in Nigeria with a portfolio on Talentta. Peace brings 6 years of professional experience, with strengths in Account Management, Analytics, Business Reviews and Business Strategy & Process Improvement.

Where is Peace Ozonnadi based?

Peace Ozonnadi is based in Nigeria.

What are Peace's top skills?

Peace's top skills are Account Management (Intermediate), Analytics (Intermediate), Business Reviews (Intermediate), Business Strategy & Process Improvement (Intermediate), Client Onboarding (Intermediate) and Client Relationship Management (Intermediate).

How can I hire Peace Ozonnadi?

Create a free employer account on Talentta to contact Peace, invite them to apply for a role or schedule an interview.

Work with Peace

Great teams start with great people.

Hire Peace on Talentta Build your own portfolio