Customer Support Specialist
At a glance
PELEYEJU MARY OYINDAMOLA (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. PELEYEJU brings 6 years of professional experience, with strengths in Business Development, Business Strategy & Process Improvement, Compliance (AML, CDD) and Compliance & Risk Management. PELEYEJU studied Bachelor of Education (B.Ed) in Social Studies Education at ADEKUNLE AJASIN UNIVERSITY.
About
Results‑producing, customer‑focused Customer Service and Administrative Specialist with 5 years of experience creating systems that optimise workflows, improve productivity and delight customers. Proven record of innovating profitable solutions to complex business problems, delivering high first‑contact resolution rates, and maintaining exceptional satisfaction scores. Skilled in compliance, risk mitigation, and cross‑border fintech operations while thriving in fast‑paced virtual environments.
Expertise
Career
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MonieWorld by Moniepoint
Supported secure cross‑border money transfers, performed customer due diligence, ensured AML compliance, provided empathetic support to vulnerable customers, mitigated bribery and corruption risks, achieved high first‑contact resolution, and collaborated with internal teams to enhance fintech operations.
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ACESS BANK PLC HQ
Handled customer inquiries via multiple channels, resolved banking complaints, protected accounts by reviewing suspicious activity, managed check statuses, maintained 96% satisfaction, achieved 98% error‑free transaction processing, and helped implement security protocols that cut fraud by 10%.
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STUDIO24 NIGERIA
Delivered 95% customer satisfaction, reduced average call handling time by 20%, met/exceeded team goals, improved first‑call resolution, followed strict compliance, and introduced a method that lowered churn by 5% in three months.
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VIVO MOBILE COMPANY NIGERIA
Managed high‑volume chat interactions with sub‑40‑second response times, cut call handling time by 15%, reduced escalations by 15%, helped implement a new CRM system, and collaborated on QA improvements that lowered errors by 5%.
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ZTE MOBILE
Developed and implemented organisational strategies to boost productivity, streamlined operational processes, introduced an updated filing system improving retrieval time by 20%, and provided top‑notch administrative support.
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OLYMPIC MILK COMPANY
Created employee performance tracking system increasing productivity by 10%, supervised 9+ staff, enhanced employee engagement by 3%, and managed full‑cycle recruitment.
Foundations
Bachelor of Education (B.Ed) in Social Studies Education
Quick answers
PELEYEJU MARY OYINDAMOLA (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. PELEYEJU brings 6 years of professional experience, with strengths in Business Development, Business Strategy & Process Improvement, Compliance (AML, CDD) and Compliance & Risk Management. PELEYEJU studied Bachelor of Education (B.Ed) in Social Studies Education at ADEKUNLE AJASIN UNIVERSITY.
PELEYEJU MARY OYINDAMOLA is based in Nigeria.
PELEYEJU's top skills are Business Development (Intermediate), Business Strategy & Process Improvement (Intermediate), Compliance (AML, CDD) (Intermediate), Compliance & Risk Management (Intermediate), Conflict Resolution & Negotiation (Intermediate) and CRM (Intermediate).
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