POSSIBLE ESANGHA

Customer Experience Manager

Nigeria
On Talentta since Sept 2026

- Problem-Solving✦Banking Operations✦Client Relationship Management✦Client Service Excellence✦Complaint Resolution✦Cross-selling✦Customer Engagement✦Customer Experience✦Customer Retention Strategies✦Digital Banking Adoption✦digital marketing✦Effective Communication✦Excel ,Microsoft word✦Goggle workspace✦Microsoft Excel (Intermediate)✦Microsoft PowerPoint (Basic)✦Process Improvement Mindset✦Records & Schedule Management✦Retention✦Social media management✦Vendor & Stakeholder Management✦Report Writing & Documentation✦- Problem-Solving✦Banking Operations✦Client Relationship Management✦Client Service Excellence✦Complaint Resolution✦Cross-selling✦Customer Engagement✦Customer Experience✦Customer Retention Strategies✦Digital Banking Adoption✦digital marketing✦Effective Communication✦Excel ,Microsoft word✦Goggle workspace✦Microsoft Excel (Intermediate)✦Microsoft PowerPoint (Basic)✦Process Improvement Mindset✦Records & Schedule Management✦Retention✦Social media management✦Vendor & Stakeholder Management✦Report Writing & Documentation✦

At a glance

POSSIBLE ESANGHA (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. POSSIBLE brings 6 years of professional experience, with strengths in - Problem-Solving, Banking Operations, Client Relationship Management and Client Service Excellence. POSSIBLE studied Higher National Diploma (HND) in Mass Communication at Fidei Polytechnic, Gboko, Benue State.

6+
Years experience: 22+
Skills: 4+
Roles held

About

Meet POSSIBLE

Customer Experience and Banking Professional with over 7 years of progressive experience in banking operations, customer service, relationship management, and digital marketing. Skilled at complaint resolution, driving digital banking adoption, cross‑selling products, and leading process‑improvement projects such as digitising 9,000 corporate account packages. Recognised for service excellence with multiple Staff of the Month awards and strong stakeholder management.

Expertise

What I bring

Intermediate

- Problem-Solving
Banking Operations
Client Relationship Management
Client Service Excellence
Complaint Resolution
Cross-selling
Customer Engagement
Customer Experience
Customer Retention Strategies
Digital Banking Adoption
digital marketing
Effective Communication
Excel ,Microsoft word
Goggle workspace
Microsoft Excel (Intermediate)
Microsoft PowerPoint (Basic)
Process Improvement Mindset
Records & Schedule Management
Retention
Social media management
Vendor & Stakeholder Management

Foundational

Report Writing & Documentation

Career

Experience

Jan 2020 —
Customer Information Centre Officer
Guaranty Trust Bank PLC
Serve 50+ customers daily, resolve complaints within SLA/TAT, promote and cross‑sell banking products, guide digital banking adoption, coordinate request processing, led digitisation of 9,000 corporate account packages, received multiple commendations and Staff of the Month recognition.
Jan 2020 —
Customer Experience Expert
United Bank for Africa (UBA)
Provided prompt responses to enquiries, investigated and resolved complaints, collaborated with internal teams for issue resolution, maintained strong customer relationships, supported retention initiatives.
Jan 2020 —
Digital Marketing Manager
Nelvic Global Resources
Managed digital marketing campaigns, analysed feedback and market trends, developed content to boost online visibility, supported business development through targeted digital efforts.
Jan 2020 —
National Youth Service Corps (NYSC)
Girls Secondary School Abayi, Abia State
Designed instructional materials for 90+ students, simplified learning content to improve exam performance, assisted with educational and administrative tasks.

Foundations

Education & languages

Fidei Polytechnic, Gboko, Benue State

Higher National Diploma (HND) in Mass Communication

Quick answers

About POSSIBLE

What does POSSIBLE ESANGHA do?

Where is POSSIBLE ESANGHA based?

POSSIBLE ESANGHA is based in Nigeria.

What are POSSIBLE's top skills?

POSSIBLE's top skills are - Problem-Solving (Intermediate), Banking Operations (Intermediate), Client Relationship Management (Intermediate), Client Service Excellence (Intermediate), Complaint Resolution (Intermediate) and Cross-selling (Intermediate).

How can I hire POSSIBLE ESANGHA?

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