POSSIBLE ESANGHA

Customer Experience Manager

Nigeria
On Talentta since Sept 2026

- Problem-Solving✦Banking Operations✦Client Relationship Management✦Client Service Excellence✦Complaint Resolution✦Cross-selling✦Customer Engagement✦Customer Experience✦Digital Banking Adoption✦Effective Communication✦Retention✦- Problem-Solving✦Banking Operations✦Client Relationship Management✦Client Service Excellence✦Complaint Resolution✦Cross-selling✦Customer Engagement✦Customer Experience✦Digital Banking Adoption✦Effective Communication✦Retention✦

At a glance

POSSIBLE ESANGHA (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. POSSIBLE brings 6 years of professional experience, with strengths in - Problem-Solving, Banking Operations, Client Relationship Management and Client Service Excellence. POSSIBLE studied HND at Fidei Polytechnic.

6+
Years experience: 11+
Skills: 3+
Roles held

About

Meet POSSIBLE

Customer Experience and Banking Professional with over 7 years of progressive experience spanning banking operations, customer service, relationship management, and digital marketing. Proven expertise in complaint resolution, customer engagement, service excellence, and operational support within fast-paced banking environments. Experienced in serving over 50 customers daily, resolving complaints within SLA, promoting adoption of banking products, and leading digitization projects.

Expertise

What I bring

Intermediate

- Problem-Solving
Banking Operations
Client Relationship Management
Client Service Excellence
Complaint Resolution
Cross-selling
Customer Engagement
Customer Experience
Digital Banking Adoption
Effective Communication
Retention

Career

Experience

Jan 2020 —
Customer Information Centre Officer
GUARANTY TRUST BANK PLC
Serve an average of 50+ customers daily, delivering prompt and professional support across a broad range of banking enquiries. Resolve customer complaints within established turnaround times and service level agreements. Promote and cross-sell banking products including debit cards, savings products, and digital banking solutions. Guide customers on digital banking channels, increasing adoption and enhancing customer convenience. Coordinate customer request processing while ensuring compliance with bank policies and operational procedures. Led the digitization of over 9,000 corporate account opening packages, improving documentation management and record retrieval efficiency. Received multiple commendations from customers for exceptional service delivery. Recognized as Staff of the Month for outstanding performance and commitment to customer satisfaction.
Jan 2020 —
Customer Experience Expert
UNITED BANK FOR AFRICA (UBA)
Provided prompt and accurate responses to customer enquiries across multiple banking products and services. Investigated and resolved customer complaints while ensuring compliance with established service standards. Collaborated with internal teams to facilitate timely issue resolution and improve customer experience. Maintained strong customer relationships through proactive engagement and follow‑up. Supported customer retention initiatives by delivering high‑quality service experiences.
Jan 2020 —
Digital Marketing Manager
NELVIC GLOBAL RESOURCES
Managed digital marketing campaigns across social media and online platforms. Analyzed customer feedback and market trends to improve customer acquisition strategies. Developed content and engagement initiatives that enhanced online visibility and customer interaction. Supported business development activities through targeted digital marketing efforts.

Foundations

Education & languages

Fidei Polytechnic

HND

2015

Quick answers

About POSSIBLE

What does POSSIBLE ESANGHA do?

Where is POSSIBLE ESANGHA based?

POSSIBLE ESANGHA is based in Nigeria.

What are POSSIBLE's top skills?

POSSIBLE's top skills are - Problem-Solving (Intermediate), Banking Operations (Intermediate), Client Relationship Management (Intermediate), Client Service Excellence (Intermediate), Complaint Resolution (Intermediate) and Cross-selling (Intermediate).

How can I hire POSSIBLE ESANGHA?

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