Customer Service Officer
United Bank for Africa (UBA)
First point of contact for 50‑60 customers daily, maintaining a 97% resolution rate and 95‑98% monthly CSAT. Turned service conversations into product recommendations, driving cross‑selling and product adoption. Promoted digital and mobile banking to reduce in‑branch visits. Managed account verification, reconciliations and AML checks with no compliance flags. Kept CRM records up to date, streamlining follow‑up and audits.