At a glance
Rose King Jacob (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Rose brings 6 years of professional experience, with strengths in Auditing & Reporting, Business Strategy & Process Improvement, Client Relationship Management and Complaint Resolution. Rose studied B.Sc. Statistics at University of Ibadan.
About
Customer Service Representative with over 3 years of experience delivering high‑quality support via phone, email, chat and social media. Skilled at resolving inquiries, managing complaints, maintaining CRM records, and collaborating with cross‑functional teams to improve satisfaction and process efficiency. Strong analytical background with experience in reporting, documentation, and data‑driven problem solving. Recognized for professionalism, empathy, attention to detail, and timely resolutions.
Expertise
Career
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Sentryc GmbH
Resolved high‑volume inquiries across chat, email, phone, and social media; managed orders, modifications, cancellations and refunds; collaborated with cross‑functional teams to improve resolution times; maintained detailed CRM records.
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Zeromarketing Solution
Responded to digital channel inquiries with professionalism; used data‑driven insights to resolve issues and boost satisfaction; maintained CRM records, prepared reports, tracked recurring issues; worked with internal teams on escalations and service delivery improvements.
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Berechiah Global Services
Handled inbound and outbound interactions via phone and messaging; resolved complaints, processed requests, educated customers on products and payment options; built strong relationships through proactive follow‑up; ensured accurate CRM documentation and timely issue resolution.
Foundations
B.Sc. Statistics
Diploma in Statistics
Quick answers
Rose King Jacob (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Rose brings 6 years of professional experience, with strengths in Auditing & Reporting, Business Strategy & Process Improvement, Client Relationship Management and Complaint Resolution. Rose studied B.Sc. Statistics at University of Ibadan.
Rose King Jacob is based in Nigeria.
Rose's top skills are Auditing & Reporting (Intermediate), Business Strategy & Process Improvement (Intermediate), Client Relationship Management (Intermediate), Complaint Resolution (Intermediate), CRM (HubSpot – Beginner) (Intermediate) and Cross-functional Team Collaboration (Intermediate).
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