Customer Support Representative
Freelance / Remote Support Assistance
Handled inbound and outbound customer calls, responding professionally to inquiries and providing assistance; assisted customers through live chat, email and other online platforms; customized standardized email follow‑up templates; responded promptly to messages, addressed concerns and resolved complaints; managed interactions while multitasking across multiple applications; assisted with order tracking, account inquiries and service requests; maintained accurate records and documented interactions; used active listening and problem‑solving to provide effective solutions; maintained professional, courteous, customer‑focused communication.