SAADATU MUMUNI

Customer Support Representative

Nigeria
On Talentta since Sept 2026

- Attention to Detail✦- Problem-Solving✦collaboration✦CRM Tools (Zendesk, Slack, Zoom)✦Customer Inquiry Resolution✦Customer Support✦documentation✦Email & Chat Support✦Excellent Written And Verbal Communication✦Google Sheets✦Inbound And Outbound Customer Communication✦Multitasking✦Time management✦- Attention to Detail✦- Problem-Solving✦collaboration✦CRM Tools (Zendesk, Slack, Zoom)✦Customer Inquiry Resolution✦Customer Support✦documentation✦Email & Chat Support✦Excellent Written And Verbal Communication✦Google Sheets✦Inbound And Outbound Customer Communication✦Multitasking✦Time management✦

At a glance

SAADATU MUMUNI (Customer Support Representative) is a professional based in Nigeria with a portfolio on Talentta. SAADATU brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, collaboration and CRM Tools (Zendesk, Slack, Zoom). SAADATU studied B.A. History & International Studies at Kogi State University Anyigba, Kogi State.

6+
Years experience: 13+
Skills: 1+
Role held

About

Meet SAADATU

Detail‑oriented Customer Support Representative with one year of experience handling inbound and outbound calls, live chat, email and social media. Skilled at resolving inquiries, documenting interactions, and delivering professional, positive service in remote settings. Strong verbal and written communication, multitasking, and problem‑solving abilities, with a focus on accuracy, adaptability, and meeting performance standards.

Expertise

What I bring

Intermediate

- Attention to Detail
- Problem-Solving
collaboration
CRM Tools (Zendesk, Slack, Zoom)
Customer Inquiry Resolution
Customer Support
documentation
Email & Chat Support
Excellent Written And Verbal Communication
Google Sheets
Inbound And Outbound Customer Communication
Multitasking
Time management

Career

Experience

Jan 2020 —
Customer Support Representative
Freelance / Remote Support Assistance
Handled inbound and outbound customer calls, responding professionally to inquiries and providing assistance; assisted customers through live chat, email and other online platforms; customized standardized email follow‑up templates; responded promptly to messages, addressed concerns and resolved complaints; managed interactions while multitasking across multiple applications; assisted with order tracking, account inquiries and service requests; maintained accurate records and documented interactions; used active listening and problem‑solving to provide effective solutions; maintained professional, courteous, customer‑focused communication.

Foundations

Education & languages

Kogi State University Anyigba, Kogi State

B.A. History & International Studies

Quick answers

About SAADATU

What does SAADATU MUMUNI do?

Where is SAADATU MUMUNI based?

SAADATU MUMUNI is based in Nigeria.

What are SAADATU's top skills?

SAADATU's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), collaboration (Intermediate), CRM Tools (Zendesk, Slack, Zoom) (Intermediate), Customer Inquiry Resolution (Intermediate) and Customer Support (Intermediate).

How can I hire SAADATU MUMUNI?

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