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SHALLOM DONATUS

Customer Support Specialist

  • Nigeria
  • On Talentta since Oct 2026
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At a glance

About SHALLOM DONATUS at a glance

SHALLOM DONATUS (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. SHALLOM brings 6 years of professional experience, with strengths in - Problem-Solving, Adaptability, Basic Technical Support System and Community Management. SHALLOM studied BSc, Computer Science at National Open University.

6+
Years experience
17+
Skills
2+
Roles held

About

Meet SHALLOM

Customer-focused Support Specialist with 2+ years of experience in AI-driven digital platforms and Web3/blockchain community management. Skilled in troubleshooting, issue resolution, and delivering accurate solutions that enhance user satisfaction and team performance. Proven ability to manage customer interactions efficiently in fast-paced environments while applying logical reasoning to maintain clear, structured, and strategic communication. Known for adaptability, transparency, creativity, and building strong customer relationships that drive engagement and retention.

Expertise

What I bring

Intermediate

  • - Problem-Solving
  • Adaptability
  • Basic Technical Support System
  • Community Management
  • Customer Enquiries And Complaint Resolution
  • Customer Relations
  • Effective Communication
  • Email And Digital Communication Tools
  • Email Handling & Support
  • Goggle workspace
  • Leadership And Team Collaboration
  • Microsoft Office suite
  • Negotiation And Persuasion
  • No-code / Low-code Automation
  • Sales & Marketing Strategy
  • Time management
  • Troubleshooting

Career

Experience

  1. —

    Customer Support Agent

    C.Brilliance AI Tech. Limited (UK)

    Provided technical support for AI-based platforms, handling 50+ customer inquiries daily across multiple channels. Diagnosed and resolved customer issues using step-by-step troubleshooting, achieving 85%+ first-contact resolution rate. Maintained high customer satisfaction through clear and professional communication, contributing to 90% customer satisfaction scores. Escalated complex issues to the appropriate technical team, reducing resolution delays.

  2. —

    Community Administrator (Web3 Project)

    Solaxy Tech Ltd (US)

    Managed and moderated a growing online community of 3,000+ active members. Responded to user inquiries and maintained engagement, achieving high response rates within 24 hours. Supported digital marketing and community growth, contributing to a 30% increase in community engagement. Handled conflict resolution and enforced community rules, reducing disputes and maintaining a positive user environment.

Foundations

Education & languages

National Open University

BSc, Computer Science

Quick answers

About SHALLOM

What does SHALLOM DONATUS do?

SHALLOM DONATUS (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. SHALLOM brings 6 years of professional experience, with strengths in - Problem-Solving, Adaptability, Basic Technical Support System and Community Management. SHALLOM studied BSc, Computer Science at National Open University.

Where is SHALLOM DONATUS based?

SHALLOM DONATUS is based in Nigeria.

What are SHALLOM's top skills?

SHALLOM's top skills are - Problem-Solving (Intermediate), Adaptability (Intermediate), Basic Technical Support System (Intermediate), Community Management (Intermediate), Customer Enquiries And Complaint Resolution (Intermediate) and Customer Relations (Intermediate).

How can I hire SHALLOM DONATUS?

Create a free employer account on Talentta to contact SHALLOM, invite them to apply for a role or schedule an interview.

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