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Sodiq Akorede

Customer Service Officer

  • Nigeria
  • On Talentta since Oct 2026
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Portrait of Sodiq Akorede

At a glance

About Sodiq Akorede at a glance

Sodiq Akorede (Customer Service Officer) is a professional based in Nigeria with a portfolio on Talentta. Sodiq brings 6 years of professional experience, with strengths in - Attention to Detail, Active Listening, Anti-Money Laundering (Aml) Awareness and Banking Operations. Sodiq studied B.Sc. Business Administration at Southwestern University.

6+
Years experience
23+
Skills
2+
Roles held

About

Meet Sodiq

Customer Experience professional with 5+ years of experience in banking operations, foreign exchange transactions, international payments, and relationship management. Skilled in customer service, transaction processing, and delivering efficient financial solutions. Recognized for excellent service delivery with the GTBank Service Hero Award (2024 & 2025).

Expertise

What I bring

Intermediate

  • - Attention to Detail
  • Active Listening
  • Anti-Money Laundering (Aml) Awareness
  • Banking Operations
  • Cash Handling & Transaction Processing
  • Compliance And Audit
  • Conflict Resolution & Negotiation
  • CRM & Customer Record Management
  • CRM Systems
  • Customer Engagement
  • Customer Relationship Management And Partnership Relationship Management
  • Customer Retention Strategies
  • Digital Banking Adoption
  • Enquiries Handling
  • Excellent Communicator
  • Foreign Exchange
  • International Payments
  • Service Monitoring & Issue Resolution

Foundational

  • - Problem-Solving
  • AML/KYC Awareness
  • Client Relationship Management
  • Complaint Resolution
  • Customer care Service

Career

Experience

  1. —

    Customer Service Officer

    GTBank

    Provided customer support across account services, digital banking, enquiries and service‑related issues. Managed customer complaints from identification to resolution, ensuring timely follow‑up and clear communication. Built strong customer relationships through needs assessment, problem‑solving and responsive service. Supported customer retention by resolving concerns effectively and delivering consistent service. Recognized with GTBank Service Hero Award (2024 & 2025) for outstanding performance.

  2. —

    Relationship Officer

    Crossover Microfinance Bank

    Managed customer relationships and supported account acquisition and retention activities. Assisted customers with account opening, financial services and general enquiries. Identified customer needs and provided suitable financial solutions. Supported customer engagement and business development initiatives.

Foundations

Education & languages

Southwestern University

B.Sc. Business Administration

The Polytechnic Ibadan

HND Marketing

Moshood Abiola Polytechnic

ND Marketing

Quick answers

About Sodiq

What does Sodiq Akorede do?

Sodiq Akorede (Customer Service Officer) is a professional based in Nigeria with a portfolio on Talentta. Sodiq brings 6 years of professional experience, with strengths in - Attention to Detail, Active Listening, Anti-Money Laundering (Aml) Awareness and Banking Operations. Sodiq studied B.Sc. Business Administration at Southwestern University.

Where is Sodiq Akorede based?

Sodiq Akorede is based in Nigeria.

What are Sodiq's top skills?

Sodiq's top skills are - Attention to Detail (Intermediate), Active Listening (Intermediate), Anti-Money Laundering (Aml) Awareness (Intermediate), Banking Operations (Intermediate), Cash Handling & Transaction Processing (Intermediate) and Compliance And Audit (Intermediate).

How can I hire Sodiq Akorede?

Create a free employer account on Talentta to contact Sodiq, invite them to apply for a role or schedule an interview.

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