Customer Service Representative
At a glance
Theophilus Emmanuel (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Theophilus brings 6 years of professional experience, with strengths in Accurate Recordkeeping Of Customer Interactions, Complaint Resolution, Customer Support Across Phone, Email, Chat, And Social Media and Excellent Written And Verbal Communication. Theophilus studied B.Sc. Mathematics at Ahmadu Bello University, Zaria. Theophilus speaks English.
About
Friendly, patient, and customer‑focused professional with over five years of experience handling enquiries and complaints via phone, email, chat, and social media. Skilled at resolving product, service, order, and policy questions, processing refunds, and ensuring issues are truly resolved. Maintains accurate interaction records and brings a strong work ethic demonstrated through four years of unpaid volunteering that led to a formal contract. Communicates clearly, stays calm under pressure, and treats every conversation as an opportunity to improve the customer experience.
Expertise
Career
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Career Crafters Academy
Primary point of contact for 400+ students across email, WhatsApp, and Telegram; achieved 95% satisfaction, met 24‑hour response SLA, reduced escalations, maintained zero‑data‑loss records in HubSpot, created FAQ resource cutting repetitive enquiries by 30%, ensured post‑resolution follow‑up and zero‑backlog inbox management.
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Marben Foundation
Handled enquiries from beneficiaries, donors, and partners via email and phone; maintained confidential records with 99.9% accuracy; coordinated follow‑up on requests to ensure full resolution.
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Marben Foundation
Provided consistent, reliable support for four years, leading to a formal contract appointment and demonstrating strong work ethic.
Foundations
B.Sc. Mathematics
Quick answers
Theophilus Emmanuel (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Theophilus brings 6 years of professional experience, with strengths in Accurate Recordkeeping Of Customer Interactions, Complaint Resolution, Customer Support Across Phone, Email, Chat, And Social Media and Excellent Written And Verbal Communication. Theophilus studied B.Sc. Mathematics at Ahmadu Bello University, Zaria. Theophilus speaks English.
Theophilus Emmanuel is based in Nigeria.
Theophilus's top skills are Accurate Recordkeeping Of Customer Interactions (Intermediate), Complaint Resolution (Intermediate), Customer Support Across Phone, Email, Chat, And Social Media (Intermediate), Excellent Written And Verbal Communication (Intermediate), Follow Up And Case Resolution Confirmation (Intermediate) and Multitasking Across High Volume Channels (Intermediate).
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