At a glance
Tinuola Joseph (Customer service representative) is a professional based in Nigeria with a portfolio on Talentta. Tinuola brings 6 years of professional experience, with strengths in Client Relationship Management, Cold Calling, Customer Engagement and High‑Volume Telesales & Call Handling. Tinuola studied B.Sc. Accounting (In View) at Babcock University (Distance Learning).
About
Tinuola Joseph is a results‑driven Telesales and Customer Service professional with over four years of experience in high‑volume inbound and outbound calling, lead conversion, and relationship management. Skilled in CRM platforms such as Zendesk, Angaza, and Microsoft Suite, she consistently exceeds targets, mentors teams, and improves customer retention through proactive engagement and problem‑solving. Her background spans customer support, sales enablement, and customer success across fintech, mobility, and media sectors.
Expertise
Career
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Paga
Handled inbound and outbound customer interactions, resolved complaints, educated users on digital payment services, maintained accurate records in CRM, escalated issues, supported retention, met daily service targets, and assisted with transaction disputes.
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Spiro Mobility Nigeria
Managed rider interactions, met response targets, resolved complaints, exceeded KPIs using CRM, facilitated upselling and after‑sales engagement, updated customer profiles, and participated in NPS surveys.
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Erile ARN Academy
Managed onboarding and inquiries for tech programs, coordinated masterclasses and events, handled CRM data, oversaw social media and email marketing for lead generation, and improved sales funnel effectiveness.
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Sunking Nigeria
Handled 58,000+ calls, met daily call targets, resolved 9,600+ complaints, surpassed KPIs using Angaza and Zendesk, performed upselling and after‑sales interactions, and refined customer profiles for efficiency.
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Multichoice Nigeria
Managed 19,000+ interactions, reactivated dormant accounts (25% success), maintained 90‑100% call quality, collaborated on telesales strategies, and resolved escalated service issues.
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Meprami Academy International
Delivered educational content, strengthened communication and interpersonal skills, conducted training, assessments, and performance evaluations.
Foundations
B.Sc. Accounting (In View)
Nigerian Certificate in Education (NCE)
Senior Secondary Certificate Examination (SSCE)
Quick answers
Tinuola Joseph (Customer service representative) is a professional based in Nigeria with a portfolio on Talentta. Tinuola brings 6 years of professional experience, with strengths in Client Relationship Management, Cold Calling, Customer Engagement and High‑Volume Telesales & Call Handling. Tinuola studied B.Sc. Accounting (In View) at Babcock University (Distance Learning).
Tinuola Joseph is based in Nigeria.
Tinuola's top skills are Client Relationship Management (Intermediate), Cold Calling (Intermediate), Customer Engagement (Intermediate), High‑Volume Telesales & Call Handling (Intermediate), Lead Generation (Intermediate) and Objection Handling (Intermediate).
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