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TOYOSI AYENI

Customer Support Specialist

  • Nigeria
  • On Talentta since Sept 2026
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At a glance

About TOYOSI AYENI at a glance

TOYOSI AYENI (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. TOYOSI brings 6 years of professional experience, with strengths in - Attention to Detail, ALX, Calendly and canva. TOYOSI studied Bachelor of Microbiology at Ecole Supérieure des Technologies Avancées et de Management.

6+
Years experience
20+
Skills
3+
Roles held

About

Meet TOYOSI

Result‑focused operation and customer support professional with over three years of experience delivering high‑volume, remote customer service across healthcare and education sectors. Skilled at handling inquiries, billing issues, and appointment scheduling while maintaining HIPAA compliance and a 95% satisfaction rate. Proven ability to build strong client relationships, improve administrative processes, and collaborate with cross‑functional teams. Energetic, adaptable, and driven by a growth mindset.

Expertise

What I bring

Intermediate

  • - Attention to Detail
  • ALX
  • Calendly
  • canva
  • Claude AI
  • Critical thinking skills
  • Data Entry
  • Excellent Communication Skills, Strong Work Ethics
  • Gemini
  • Goggle workspace
  • Google Drive
  • Microsoft CRM
  • Productivity Tools: Microsoft Office (Excel, Word, PowerPoint, Outlook), Microsoft Teams.
  • Sales Force
  • Slack
  • Task Prioritization
  • Teamwork
  • Virtual Assistance
  • Zendesk
  • Zoom

Career

Experience

  1. —

    Customer Support Representative

    Noridian DME

    Managed patients and providers with DME inquiries, claims status, and coverage details with professionalism and empathy. Handled high‑volume calls, chats, and emails while maintaining HIPAA compliance. Escalated unresolved or complex cases to appropriate departments. Collaborated with team members to improve administrative processes and enhance service delivery. Logged interactions and updated records accurately using Microsoft Dynamics CRM and internal systems.

  2. —

    Customer Support Representative

    St. Mary Specialist Hospital

    Delivered responsive customer support by handling client inquiries, billing questions, and transaction‑related concerns with professionalism and empathy. Scheduled, rescheduled, or cancelled patient appointments using the hospital’s electronic health record (EHR) system. Responded promptly to emails, live chats, and portal messages with clear, professional communication and provided clear next‑step guidance.

  3. —

    Customer Support Representative

    PlayLearn Academy

    Built strong client relationships through reliable service, contributing to long‑term trust and repeat engagement. Handled inbound/outbound calls, emails, and chats from students, parents, and guardians regarding admissions, enrollment, fees, schedules, and general inquiries. Monitored school social media channels for inquiries, announcements, or feedback and provided timely solutions while maintaining a positive, professional experience.

Foundations

Education & languages

Ecole Supérieure des Technologies Avancées et de Management

Bachelor of Microbiology

Fastpeed Comprehensive College

Senior School Certificate Examination (SSCE)

Quick answers

About TOYOSI

What does TOYOSI AYENI do?

TOYOSI AYENI (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. TOYOSI brings 6 years of professional experience, with strengths in - Attention to Detail, ALX, Calendly and canva. TOYOSI studied Bachelor of Microbiology at Ecole Supérieure des Technologies Avancées et de Management.

Where is TOYOSI AYENI based?

TOYOSI AYENI is based in Nigeria.

What are TOYOSI's top skills?

TOYOSI's top skills are - Attention to Detail (Intermediate), ALX (Intermediate), Calendly (Intermediate), canva (Intermediate), Claude AI (Intermediate) and Critical thinking skills (Intermediate).

How can I hire TOYOSI AYENI?

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