TeleSales Officer / Assistant Team Leader
Maywood Lending Limited
Achieved monthly loan‑success target of 550 and weekly target of 140 through high‑volume cold calling, needs‑based selling, and rigorous follow‑up. Handled 300‑400 outbound calls and ~200 customer interactions daily. Increased client retention by 15% via structured follow‑ups and accurate CRM data. Contributed to a 10% improvement in team sales performance by sharing strategies and mentoring 25‑30 team members. Produced regular sales reports and provided product/process feedback to management.