At a glance
UKONU C. JOSEPHAT (Customer Service Officer) is a professional based in Nigeria with a portfolio on Talentta. UKONU brings 6 years of professional experience, with strengths in Avoxi Dialer, Banking Operations, BankOne and Client Relationship Management. UKONU studied Higher National Diploma (HND) in Accounting at Federal Polytechnic Nekede, Imo State.
About
Results-oriented Accounting professional with experience in customer service, digital banking, administrative operations, and financial record management. Demonstrated expertise in customer relationship management, merchant settlement resolution, KYC compliance, and call center operations. Skilled at utilizing banking applications, CRM platforms, and Microsoft Office tools to improve operational efficiency, enhance customer satisfaction, and support organizational objectives. Recognized for excellent communication, analytical thinking, and problem‑solving abilities in fast‑paced financial environments.
Expertise
Career
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E-Barcs Microfinance Bank
Provide end‑to‑end customer support across banking products and digital financial services, investigate failed transactions and resolve merchant settlement discrepancies, handle complaints and service escalations, guide merchants through POS troubleshooting, collect and report customer feedback for service improvement, maintain compliance with internal policies and banking regulations.
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Alternative Bank
Promoted digital banking products through targeted customer engagement, acquired and onboarded new retail and business customers, performed customer due diligence and KYC verification, assisted customers with digital account opening and electronic banking adoption, supported campaigns to increase digital product awareness.
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Outsource Global Technology
Managed high volumes of inbound and outbound calls while meeting SLAs, used Avoxi Dialer, Vici Dialer, and CRM systems to resolve inquiries, achieved high first‑contact resolution rate, escalated complex issues appropriately, maintained accurate interaction records and generated required reports.
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Sterling Bank Plc
Assisted with daily branch operations and customer service, supported onboarding and account documentation, managed customer records and performed basic reconciliations, contributed to efficient branch operations through queue management.
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Federal Judicial Service Commission
Verified pension and retirement documentation for compliance, audited employee records before pension processing, maintained confidential employee information, assisted with welfare administration and benefits documentation, supported departmental operations through accurate record keeping and reporting.
Foundations
Higher National Diploma (HND) in Accounting
Quick answers
UKONU C. JOSEPHAT (Customer Service Officer) is a professional based in Nigeria with a portfolio on Talentta. UKONU brings 6 years of professional experience, with strengths in Avoxi Dialer, Banking Operations, BankOne and Client Relationship Management. UKONU studied Higher National Diploma (HND) in Accounting at Federal Polytechnic Nekede, Imo State.
UKONU C. JOSEPHAT is based in Nigeria.
UKONU's top skills are Avoxi Dialer (Intermediate), Banking Operations (Intermediate), BankOne (Intermediate), Client Relationship Management (Intermediate), Customer Control Center (Cc) (Intermediate) and Customer Onboarding (Intermediate).
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