At a glance
Victoria Chidinma Iwu (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Victoria brings 6 years of professional experience, with strengths in Airtable, Churn Reduction, CSAT and Customer Health Scoring. Victoria studied Bachelor of Arts in English and Literary Studies at Ahmadu Bello University – Zaria, Kaduna State, Nigeria.
About
Client‑focused Account Manager with 4 years of experience in customer success, client support, and technology‑driven environments. Skilled at managing relationships, proactive check‑ins, dispute resolution, billing support, and retention risk identification. Experienced in performance monitoring, record keeping, cross‑functional coordination, and process improvement to boost service delivery. A proactive communicator and problem‑solver committed to client satisfaction, accountability, and long‑term relationship growth in remote settings.
Expertise
Career
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Vesti Technologies
Managed client relationships, conducted proactive check‑ins, resolved complaints, monitored service performance, improved support processes, and ensured clear documentation and follow‑up.
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Optival Capital Partners
Handled 30+ weekly inquiries, achieved 92% satisfaction, reduced overdue tickets by ~20%, delivered training, improved documentation, and cut repetitive inquiries by ~20%.
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Vision Mate Academy
Ran outbound retention campaigns retaining 85% of at‑risk customers, negotiated solutions, kept 99% CRM accuracy, analyzed feedback, and met retention targets for 10 months straight.
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D‑duchess Clothing
Delivered support with 95%+ CSAT, identified product issues, aided onboarding, maintained knowledge base, performed data audits, and assisted renewal readiness.
Foundations
Bachelor of Arts in English and Literary Studies
Quick answers
Victoria Chidinma Iwu (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Victoria brings 6 years of professional experience, with strengths in Airtable, Churn Reduction, CSAT and Customer Health Scoring. Victoria studied Bachelor of Arts in English and Literary Studies at Ahmadu Bello University – Zaria, Kaduna State, Nigeria.
Victoria Chidinma Iwu is based in Nigeria.
Victoria's top skills are Airtable (Intermediate), Churn Reduction (Intermediate), CSAT (Intermediate), Customer Health Scoring (Intermediate), Excel (Intermediate) and Freshdesk (Intermediate).
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