Medical Records Specialist – Tier 2
Centerville Office Support Limited
Initiated outbound requests to hospitals/clinics, used multiple contact channels to reach difficult facilities, prepared and transmitted compliant medical record requests.
Victoria Etim
Medical Records Specialist/ Customer Support
- Nigeria
- On Talentta since Sept 2026
At a glance
About Victoria Etim at a glance
Victoria Etim (Medical Records Specialist/ Customer Support) is a professional based in Nigeria with a portfolio on Talentta. Victoria brings 6 years of professional experience, with strengths in Account Management, Conflict Resolution & Negotiation, CRM Systems and Cross-functional Team Collaboration.
- 6+
- Years experience
- 20+
- Skills
- 8+
- Roles held
01
About
Meet Victoria
Results‑driven client specialist with over 4 years of experience boosting revenue, improving customer retention, and streamlining operations in healthcare, logistics, B2B and B2C environments. Consistently exceeds sales targets (up to 15%) and raises lead conversion rates through data‑driven decision‑making, CRM expertise, and strong relationship management. Proven ability to manage medical records, coordinate invoicing, and lead quality‑assurance initiatives while delivering high‑impact customer support and sales performance.
02
Expertise
What I bring
Intermediate
- Account Management
- Conflict Resolution & Negotiation
- CRM Systems
- Cross-functional Team Collaboration
- Cross-selling
- Data Analysis
- Digital Engagement
- Finance & Compliance
- Lead Nurturing
- Market Trend Analysis
- marketing
- Onboarding And Training
- Process Optimisation
- Proposal Development
- Public Speaking & Presentation Delivery Skills
- Retention
- Sales & Negotiation
- Sales Force
- Sales Prospecting
- Team Mentoring
03
Career
Experience
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Volunteer
Leader JOE 1808 Foundation
Supplied relief items to communities, organized cleanup campaigns, built borehole facilities, and coordinated youth golf tournaments with scholarship awards.
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Medical Records Specialist – Savings Team
Centerville Office Support Limited
Organized and reviewed incoming medical records for accuracy, sorted invoices and rejection notices, verified service dates, prepared and uploaded complete record files for the hearing team, and managed documentation uploads while escalating issues as needed.
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Medical Records Specialist – Invoice Team
Centerville Office Support Limited
Coordinated with medical facilities on payment methods, researched state rates to avoid overcharges, drafted no‑charge letters per regulations, adjusted invoices to $0 and verified approvals before release.
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Customer Support and Logistic Broker
Turbham LTD
Coordinated dispatch operations for monthly shipments, acted as intermediary between clients and carriers, executed email campaigns to increase carrier engagement, and improved customer satisfaction through timely updates.
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Quality Assurance Specialist
Turbham LTD
Monitored call recordings to ensure agents met standards, documented remarks and uploaded them for review by the Glutality team.
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Medical Sales Representative
Turbham LTD
Handled ~200 daily calls to US patients to sell diabetic meters and remote monitoring programs, qualified leads, increased sales performance, transferred patients to specialists, verified insurance, and ensured compliance communication.
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Sales/Branch Manager
Flux GSI
Designed, organized and managed the Abuja branch, met sales targets, maintained customer retention, escalated issues to Lagos managers, documented sales and inventory reports.
04
Quick answers
About Victoria
What does Victoria Etim do?
Victoria Etim (Medical Records Specialist/ Customer Support) is a professional based in Nigeria with a portfolio on Talentta. Victoria brings 6 years of professional experience, with strengths in Account Management, Conflict Resolution & Negotiation, CRM Systems and Cross-functional Team Collaboration.
Where is Victoria Etim based?
Victoria Etim is based in Nigeria.
What are Victoria's top skills?
Victoria's top skills are Account Management (Intermediate), Conflict Resolution & Negotiation (Intermediate), CRM Systems (Intermediate), Cross-functional Team Collaboration (Intermediate), Cross-selling (Intermediate) and Data Analysis (Intermediate).
How can I hire Victoria Etim?
Create a free employer account on Talentta to contact Victoria, invite them to apply for a role or schedule an interview.
Work with Victoria