Medical Records Specialist – Tier 2
Centerville Office Support Limited
Initiated and managed outbound requests to hospitals and clinics, researched alternative contact channels, and prepared compliant medical record requests for clients.
At a glance
About Victoria James Etim at a glance
Victoria James Etim (Medical Records Specialist) is a professional based in Nigeria with a portfolio on Talentta. Victoria brings 6 years of professional experience, with strengths in Account Management, Conflict Resolution & Negotiation, CRM Systems and Cross-functional Team Collaboration. Victoria studied Master’s Degree in Public Health at National Open University of Nigeria.
- 6+
- Years experience
- 19+
- Skills
- 8+
- Roles held
01
About
Meet Victoria
Results‑driven Client Specialist with 4+ years of experience boosting revenue, customer retention and operational efficiency across healthcare, logistics, B2B and B2C sectors. Consistently exceeds sales targets (up to 15%) and improves lead conversion through data‑driven decision‑making and strong CRM proficiency. Adept at managing medical records, invoicing, quality assurance and sales pipelines in remote and hybrid environments. Passionate about solving problems and streamlining processes to add value for organizations.
02
Expertise
What I bring
Intermediate
- Account Management
- Conflict Resolution & Negotiation
- CRM Systems
- Cross-functional Team Collaboration
- Cross-selling
- Customer Retention Strategies
- Data Analysis
- Digital Engagement
- Email Marketing (Mailchimp)
- Finance & Compliance
- Lead Nurturing
- Market Trend Analysis
- Onboarding And Training
- Process Optimisation
- Proposal Development
- Public Speaking & Presentation Delivery Skills
- Sales & Negotiation
- Sales Prospecting
- Team Mentoring
03
Career
Experience
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Medical Records Specialist – Invoice Team
Centerville Office Support Limited
Coordinated with medical facilities on payment methods, researched state rates to avoid overcharges, drafted no‑charge letters, and adjusted invoices to $0 after approval.
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Medical Records Specialist – Savings Team
Centerville Office Support Limited
Organized and reviewed incoming medical records for accuracy, sorted invoices and rejection notices, verified service dates, uploaded complete files for the hearing team, and escalated documentation issues as needed.
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Volunteer
Leader JOE 1808 Foundation
Delivered community relief items, organized cleanup campaigns, built borehole facilities, and coordinated youth golf tournaments with scholarship awards.
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Customer Support and Logistic Broker
Turbham LTD
Coordinated dispatch operations for monthly shipments, acted as liaison between clients and carriers, executed email campaigns to increase carrier engagement, and improved customer satisfaction through timely updates.
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Quality Assurance Specialist & Medical Sales Representative
Turbham LTD
Monitored call quality for compliance, screened and uploaded call remarks, performed up to 200 daily outbound calls to US patients selling diabetic meters and remote monitoring programs, qualified leads, verified insurance, and facilitated patient referrals to specialists.
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Sales/Branch Manager
Flux GSI
Designed and managed the Abuja branch, met sales targets, maintained customer retention, escalated issues to Lagos managers, documented sales and inventory, and produced regular performance reports.
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Quality Control Officer
Widow Care Foundation (Joppa Table Water)
Ensured cleanliness of production line, monitored pretreatment and post‑production water quality (TDS), maintained equipment operation, and oversaw packaging and storage standards.
04
Foundations
Education & languages
National Open University of Nigeria
Master’s Degree in Public Health
Nigeria
National Youth Service Corps
Obong University
Bachelor’s Degree in Microbiology
05
Quick answers
About Victoria
What does Victoria James Etim do?
Victoria James Etim (Medical Records Specialist) is a professional based in Nigeria with a portfolio on Talentta. Victoria brings 6 years of professional experience, with strengths in Account Management, Conflict Resolution & Negotiation, CRM Systems and Cross-functional Team Collaboration. Victoria studied Master’s Degree in Public Health at National Open University of Nigeria.
Where is Victoria James Etim based?
Victoria James Etim is based in Nigeria.
What are Victoria's top skills?
Victoria's top skills are Account Management (Intermediate), Conflict Resolution & Negotiation (Intermediate), CRM Systems (Intermediate), Cross-functional Team Collaboration (Intermediate), Cross-selling (Intermediate) and Customer Retention Strategies (Intermediate).
How can I hire Victoria James Etim?
Create a free employer account on Talentta to contact Victoria, invite them to apply for a role or schedule an interview.
Work with Victoria