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Victoria Williams-F.

HR Business Partner

  • Nigeria
  • On Talentta since Oct 2026
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At a glance

About Victoria Williams-F. at a glance

Victoria Williams-F. (HR Business Partner) is a professional based in Nigeria with a portfolio on Talentta. Victoria brings 6 years of professional experience, with strengths in Admin & Procurement, Coaching, Conflict Resolution & Negotiation and CRM (Salesforce, Intercom, Xcally, SuiteDash, Ooma Dialer). Victoria studied B.Sc. Accounting at Houdegbe North American University, Benin.

6+
Years experience
40+
Skills
6+
Roles held

About

Meet Victoria

Certified Virtual Assistant and Strategic Human Resource Business Partner with over 6 years of cross‑industry experience in FinTech, Oil & Gas, Hospitality, Engineering and Real Estate. Expertise in HR strategy, talent acquisition, performance management, client retention and customer experience. Proven project management skills delivering process improvements, digital workflow adoption and measurable productivity gains. Strong communicator adept at remote collaboration and leveraging AI tools to align people, processes and business objectives.

Expertise

What I bring

Intermediate

  • Admin & Procurement
  • Coaching
  • Conflict Resolution & Negotiation
  • CRM (Salesforce, Intercom, Xcally, SuiteDash, Ooma Dialer)
  • Cross-functional Team Collaboration
  • Customer Relationship Management And Partnership Relationship Management
  • Data Entry
  • Email & Correspondence
  • KPI Reporting
  • Onboarding & Offboarding
  • Organizational Development
  • Payroll Management
  • Process Improvement Mindset
  • Recruitment
  • Report Writing & Documentation
  • Retention
  • Show Structuring
  • Social media management
  • Vendor & Contract Management
  • Workflow & SOP Development

Foundational

  • AI Workspace Tools
  • Asana
  • canva
  • Communications
  • Goggle workspace
  • Google Meet
  • Intercom CRM
  • Microsoft Office suite
  • Microsoft Teams
  • Ooma Dialer
  • Operational Coordination
  • Payroll & Benefits Administration
  • Remote Work
  • Salesforce CRM
  • Slack
  • SuiteDash
  • Territory Development
  • Trello
  • Workflow Automation (N8N, Zapier)
  • Xcally

Career

Experience

  1. —

    HR Personnel

    Rated Technologies Nig. Ltd.

    Led full‑cycle recruitment, training coordination and business development; administered monthly payroll, implemented Excel‑based data reconciliation, facilitated weekly management meetings, conducted employee workshops and performance reviews, managed brand presence on social media, deployed HR software and handled executive email correspondence.

  2. —

    Project Manager

    Rated Technologies Nig. Ltd.

    Coordinated inspection and certification projects for industrial equipment, prepared schedules, documentation, quotations and invoices, supported vendor registration and client onboarding, maintained stakeholder relationships and identified new business opportunities for workforce expansion.

  3. —

    Customer Experience & Procurement Specialist

    Bulktime Aviation, Oil & Gas Ltd.

    Drove 15% productivity increase by championing a digital workflow tool; led onboarding for new hires; managed client communications across channels; coordinated cost‑effective procurement of OEM parts and prepared commercial invoices.

  4. —

    Customer Experience Agent

    Flutterwave.com

    Resolved transaction disputes and platform issues via Salesforce, Xcally and Intercom; triaged escalated technical and financial complaints, achieving high satisfaction scores and reducing repeat‑contact rates; ensured compliance with FinTech data privacy standards.

  5. —

    Customer Service & HR‑Admin Support

    JD-Avantgarde Ltd.

    Supported HR manager with daily team activities and administration; secured a major estate maintenance contract through client engagement and negotiation; maintained outreach to prospects and existing clients to strengthen relationships.

  6. —

    Admin Assistant & Customer Support Officer

    Naija Worker.com

    Managed end‑to‑end recruitment cycles, cutting time‑to‑hire by 15%; matched service providers to client jobs, ensuring quality delivery; updated onboarding documentation and SOPs to reflect current workflows.

Foundations

Education & languages

Houdegbe North American University, Benin

B.Sc. Accounting

African Leadership Academy (ALX)

Virtual Assistant Programme

Quick answers

About Victoria

What does Victoria Williams-F. do?

Victoria Williams-F. (HR Business Partner) is a professional based in Nigeria with a portfolio on Talentta. Victoria brings 6 years of professional experience, with strengths in Admin & Procurement, Coaching, Conflict Resolution & Negotiation and CRM (Salesforce, Intercom, Xcally, SuiteDash, Ooma Dialer). Victoria studied B.Sc. Accounting at Houdegbe North American University, Benin.

Where is Victoria Williams-F. based?

Victoria Williams-F. is based in Nigeria.

What are Victoria's top skills?

Victoria's top skills are Admin & Procurement (Intermediate), Coaching (Intermediate), Conflict Resolution & Negotiation (Intermediate), CRM (Salesforce, Intercom, Xcally, SuiteDash, Ooma Dialer) (Intermediate), Cross-functional Team Collaboration (Intermediate) and Customer Relationship Management And Partnership Relationship Management (Intermediate).

How can I hire Victoria Williams-F.?

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