At a glance
Zakka Iliya Pespes (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Zakka brings 6 years of professional experience, with strengths in CRM And Record Keeping, Fluent In English, Igbo And Pidgin (Spoken And Written), Fluent Spoken And Written Hausa and Handling Customer Enquiries By Phone, Email, And In Person. Zakka studied B.Sc. Library and Information Science at University of Cross River State, Calabar.
About
Customer Care Executive with several years of experience in fashion retail, specializing in formalwear. Skilled in handling enquiries, orders, payments, returns and refunds while maintaining accurate records. Known for patience, clear communication, and problem‑solving under pressure. Fluent in English and Hausa, reliable, punctual and able to work US night shifts from Nigeria.
Expertise
Career
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Modish Formals
Handles customer enquiries about made‑to‑order formalwear, guides ordering and payment, arranges delivery, manages returns/exchanges/refunds, maintains interaction records and escalates issues when needed.
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Unique Fashion
Answered product questions, processed payments, coordinated deliveries, handled returns/exchanges, kept customer records, scheduled staff shifts and appointments, managed phone and in‑person enquiries.
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Gavia
Monitored stock, relayed customer feedback, coordinated restocking, performed stocktaking, maintained inventory accuracy, removed damaged stock.
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Trade with Henry Denis (TWHD)
Responded to event visitor inquiries, directed them to appropriate resources, assisted team in issue resolution, recorded attendance and feedback.
Foundations
B.Sc. Library and Information Science
Senior Secondary Certificate (WAEC)
Quick answers
Zakka Iliya Pespes (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Zakka brings 6 years of professional experience, with strengths in CRM And Record Keeping, Fluent In English, Igbo And Pidgin (Spoken And Written), Fluent Spoken And Written Hausa and Handling Customer Enquiries By Phone, Email, And In Person. Zakka studied B.Sc. Library and Information Science at University of Cross River State, Calabar.
Zakka Iliya Pespes is based in Nigeria.
Zakka's top skills are CRM And Record Keeping (Intermediate), Fluent In English, Igbo And Pidgin (Spoken And Written) (Intermediate), Fluent Spoken And Written Hausa (Intermediate), Handling Customer Enquiries By Phone, Email, And In Person (Intermediate), Order Processing & Service Coordination (Intermediate) and Product Knowledge In Formalwear For Men And Women: Fit, Fabric, And Style (Intermediate).
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