Supervisor
RFANTAZIA RESTUARANT AND LOUNGE
Handled 150+ daily customer interactions, managed customer account data entry and payment records, onboarded new staff, created and maintained staff schedules.
At a glance
About ZEENAT ODALI at a glance
ZEENAT ODALI (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. ZEENAT brings 6 years of professional experience, with strengths in Administrative Support, collaboration, Confidential And Professionalism and Critical Thinking And Complex Problem Solving. ZEENAT studied HND, Business Administration at Delta State Polytechnic, Ozoro.
- 6+
- Years experience
- 11+
- Skills
- 5+
- Roles held
01
About
Meet ZEENAT
Multitasking Customer Support Specialist and Administrative Assistant with over 6 years of experience delivering seamless support to customers. Proven track record of handling 150+ daily client interactions, achieving 91%+ CSAT scores. Known for driving efficiency, reducing customer churn, and building strong customer relationships through proactive support and seamless admin processes.
02
Expertise
What I bring
Intermediate
- Administrative Support
- collaboration
- Confidential And Professionalism
- Critical Thinking And Complex Problem Solving
- Customer Support
- Customer Support (Phone, WhatsApp, Email)
- Effective communication and interpersonal skills.
- File Management And Organization
- Fleet Management
- Initiative And Adaptability
- Scheduling
03
Career
Experience
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Customer Service Representative
AZARAI JEWEL ERS
Documented client feedback, resolved queries, managed inbox tasks, handled multichannel customer service (email, chat, phone) achieving 91.4% CSAT in first 6 weeks, organized digital files, prepared trend reports, conducted remote check‑ins and team huddles via Zoom.
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Secretary
E.F AVBENAGHA & CO SOLICITORS
Managed schedules, appointments and court cases, handled phone calls, emails and correspondence, maintained physical office files and records, scheduled court appearances and depositions, ensured client confidentiality.
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Customer Service Representative
GENESIS DELUXE CINEMA
Provided administrative support by documenting client feedback, resolving queries, managing inbox tasks, and collaborating with internal teams to prepare reports on trends and recurring customer concerns.
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Supervisor
EVOMAS SUPERMARKET
Oversaw day‑to‑day operations, shift scheduling and staff performance evaluations, tracked expenses, managed inventory records, compiled daily operational reports, trained and supervised team on compliance, customer service and hygiene protocols, resolved customer complaints promptly.
04
Foundations
Education & languages
Delta State Polytechnic, Ozoro
HND, Business Administration
Delta State Polytechnic, Ozoro
OND, Business Administration
05
Quick answers
About ZEENAT
What does ZEENAT ODALI do?
ZEENAT ODALI (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. ZEENAT brings 6 years of professional experience, with strengths in Administrative Support, collaboration, Confidential And Professionalism and Critical Thinking And Complex Problem Solving. ZEENAT studied HND, Business Administration at Delta State Polytechnic, Ozoro.
Where is ZEENAT ODALI based?
ZEENAT ODALI is based in Nigeria.
What are ZEENAT's top skills?
ZEENAT's top skills are Administrative Support (Intermediate), collaboration (Intermediate), Confidential And Professionalism (Intermediate), Critical Thinking And Complex Problem Solving (Intermediate), Customer Support (Intermediate) and Customer Support (Phone, WhatsApp, Email) (Intermediate).
How can I hire ZEENAT ODALI?
Create a free employer account on Talentta to contact ZEENAT, invite them to apply for a role or schedule an interview.
Work with ZEENAT